OUR POLICIES:
STUDENT SAFETY POLICY
The Treehouse is not a childcare facility or public school. The Treehouse is a private education enrichment business that offers camps, clubs and events that most students aged 6 to 12 years old can participate in. The Treehouse is currently located in the second-floor of a 115 year old building with no ramps or elevators, unfortunately making it impossible to accommodate any students/families with serious mobility issues.
For the safety and security of all students and Treehouse staff, if your child requires any additional care and attention due to a medical condition, physical or developmental disability, we ask that they have a parent, guardian or aide stay present to assist them.
We provide a comfortable waiting area to allow for opportunities for independence, but we ask that a caregiver remain nearby and available to assist in case they are needed. We do have bottled water and gluten-free, nut-free snacks (specifically these) available for students that request them.
While we will always do our very best to accommodate, we are a small family business and do not have extra staff available to provide one on one care. Your child must be able to participate in group activities. A child who needs constant one on one attention will not be able to be adequately served in a group setting with the resources that we have available.
It is up to the parent or guardian to provide additional accommodations and not the responsibility of The Treehouse Berea.
PAYMENT POLICY
Payments are due at the time of the registration form being submitted.
Please contact us immediately if there are any issues regarding payment.
In order to accommodate as many students as possible, any unpaid registration is not a complete registration and may be moved to the waitlist as completed registrations fill up.
WAITLIST POLICY
Waitlist submissions are tracked in the order they are received, and contacted in that same order.
Joining a waitlist for any club does not guarantee a chance to register.
An email will be sent, and a phone call made if desired, if a spot opens up.
After 24 hours with no response, the next submission on the waitlist will be contacted.
REFUND/CREDIT/PRO-RATED POLICY
Full credit to be applied to any other clubs, camps or events is always offered, if we are contacted before the camp/club/event begins.
If you do not want a full credit to be applied, the following refunds are possible:
If cancelling 15 days or more before a club starts, and you do not want a full credit to be applied to any other camps/clubs/events, then a full refund will be issued.
If cancelling 14 days or less days before a club starts, and you do not want a full credit to be applied to any other camps/clubs/events, then a 50% refund will be issued.
If the student/family does not want to continue for the rest of the camp or club's duration, after attending the first meeting of the camp or club, 50% of the original fee will be refunded or credited to another camp/club/event.
After two meetings of a camp or club, there will not be any refund issued.
EXTENSION OR CANCELLATION DUE TO WEATHER/UNFORESEEN EVENTS
All clubs/camps/events will be extended if any time is cancelled due to weather, etc. If this is not possible, an appropriate full or partial credit will be automatically recorded for future clubs/camps/events, or refund issued if desired.
BEHAVIOR / DISMISSAL POLICY
In order to maintain a safe and enriching environment for all students, we have a "3-strike" system for disruptive, destructive and disrespectful behavior.
One verbal warning will be issued for any serious behavior issue, which typically corrects the behavior.
If said behavior continues, the parent/guardian will be contacted.
If the correction must be made again, that is considered the "3rd strike" and the student will be dismissed with no refund issued.
In the case of any violence or other extremely dangerous behavior, parent/guardian will be immediately notified and no refund will be issued. No "strike system" will be considered.
In our experience, one verbal warning is typically all that is needed!
Please contact us with any questions and/or concerns regarding the policies above.
CONTACT US
33 East Bridge St. Berea OH
treehouseberea@gmail.com
216.232.2395
